Mobile / Sports
This page sets out the legal terms that govern how your royalking account operates, what rights you hold under our policy, and how to reach us when a question about your account or transaction record needs a formal answer. Availability depends on local law and is accessible only where local law permits.
Our legal terms exist to define the relationship between royalking and every account holder who accesses the platform from a supported region. They are not a marketing document — they describe obligations, limits and remedies that apply to your account from the moment you complete registration. Where a term references a financial transaction, that includes any movement of funds through DANA, ShopeePay or LinkAja tied to your account. Because access to our platform depends on local law and the eligible region you are in, some provisions may not apply in full to every situation. Where a clause cannot be enforced under local regulation, the remaining terms stay in effect. We review our legal text periodically; the version displayed on this page is the current operative version. If you completed a deposit through DANA or ShopeePay and a dispute arises, the transaction reference number shown in your account history is the starting point for any formal query — keep it accessible. Changes to these terms take effect from the date they are published here, and continued use of your account after publication counts as acceptance. If you do not accept a change, stop using the account and contact support before your next session.
Transactions processed through DANA are logged against your account reference. Use that reference when raising a policy query related to a deposit or withdrawal record.
ShopeePay activity tied to your account follows the same record-keeping rules as other payment methods — each transaction carries a unique ID visible in your account history.
LinkAja transfers appear in your account transaction log. The log entry is the evidence base for any legal query about a fund movement on your account.
Not every aspect of your experience with royalking is covered by the same set of rules. Understanding the boundary between what this policy governs and what sits outside it helps you direct your query to the right channel and set accurate expectations about the resolution process.
Your login credentials, account status and session behaviour are governed directly by these terms. Any restriction, suspension or closure of your account is handled under the clauses set out in this document, not by a third-party process.
Deposits and withdrawals processed through DANA, ShopeePay or LinkAja are within scope only for the account-side record — the log entry, the reference number and the status shown in your dashboard. The payment provider's own terms govern the wallet side of the transfer independently.
Game titles, promotional displays and published odds are content decisions made by royalking and are subject to change without prior notice. This policy does not create an entitlement to any specific content remaining available at a given time.
Where you use a third-party wallet, browser or device to access the platform, those services operate under their own terms. royalking is not responsible for the legal conditions attached to services we do not operate, and queries about wallet functionality belong with the relevant provider.
You have several practical routes available under our policy, and each one is accessible from within your account without needing to contact support first. Your transaction history is visible in the account dashboard after login — it lists every deposit, withdrawal and adjustment made to your balance, including the payment method used and the reference number assigned to each movement. If you believe a record is incorrect, you can raise a correction request through the support channel, quoting the transaction ID from your history log. Your account profile fields — name, registered phone number and linked e-wallet details — can be reviewed in the account settings page at any time. Requests to update registered details require identity verification consistent with the account-opening process. Any formal question about how this policy applies to your specific situation can be sent to our support team via the contact paths shown on this page; we aim to acknowledge policy queries and respond with a substantive answer within our standard handling window.
Open your account dashboard after login to see your full transaction history. Each entry shows the date, amount, payment method and reference number — the detail you need before raising any formal query.
Account profile fields are editable in account settings. Changes to identity-linked details require verification; follow the instructions shown on the settings page rather than submitting them via general chat.
Send your query through our support channel with your account reference and the relevant transaction ID. Policy questions are handled separately from general account help — stating that your query is policy-related gets it to the right team sooner.
If you need a formal copy of your transaction history for a legal or financial purpose, request it through support. Include the date range and the account email address used at registration so we can locate the correct records.
Policy and legal queries follow a different path from routine account help. Use the contact routes below and include your account reference, the relevant transaction ID from your dashboard history and a clear description of the clause or record you are querying. That context lets us route your message to the correct team and reduces the number of follow-up exchanges needed before we can give you a substantive answer.
Start a chat session from the support icon in your account. For policy matters, open the session with your account reference number so the agent can pull your record before the conversation begins.
Use email when your query requires a written response you can keep as a record. Include the transaction reference from your account history and identify the specific policy clause you are asking about.
Before contacting support, check the transaction log and account status pages in your dashboard — many policy-related questions are answered by the information already displayed there after login.
Your account data is used to operate the service you signed up for — transaction processing through DANA, ShopeePay or LinkAja, account authentication and support communications. We do not sell personal account data to unrelated third parties. Cookies and similar technologies are used to maintain your session state and to record preferences you set during your visit; you can adjust cookie settings through your browser. Account security measures include credential verification at login; the specific steps are shown during the login flow on the device you use to access the platform. We retain transaction records for the period required to handle disputes and meet any applicable regulatory obligation in the eligible region. If you want to understand what data we hold, request access through the support email channel with your account reference.
Account data is used only for operating your account, processing your transactions and responding to your support queries. The current data use scope is described in the policy text on this page, not in a separate document.
Cookies keep your session active and remember display preferences you have set. Browser-level cookie controls let you manage or clear them at any time; disabling all cookies may affect how your account session behaves.
Login verification steps are shown in the account flow on your device. If you notice activity on your account that you did not initiate, contact support immediately with your account reference and the session detail from your dashboard.
Transaction records are kept for a period consistent with dispute-handling and regional regulatory requirements. To request a copy of your records or ask about retention, contact support via email with your account reference and the date range you need.
The questions below cover the areas most commonly raised about our legal terms, account data and the policy contact process. If your situation is not addressed here, contact support with your account reference and the specific clause or transaction record in question.
The operative version of our legal terms is on this page. We update it when a change is made and display the current text here from the moment a revision takes effect. Check this page directly rather than a cached or printed copy for the most current wording.
The account-side record of your DANA or ShopeePay transaction — the log entry, reference number and status in your dashboard — falls under our policy. The wallet side of the transfer is governed by DANA's or ShopeePay's own terms separately; for wallet-side questions, contact the relevant provider.
Open account settings in your dashboard to review profile fields. For transaction record corrections, contact support via live chat or email with your transaction ID visible in your account history. Identity-linked detail changes require verification as shown in the settings flow.
We hold the data you provided at registration, your transaction history including payment method references, and session records used for account security and dispute handling. To request a formal account of what we hold, email support with your account reference and registered email address.
Access depends on local law and is available where local law permits. We do not make a blanket legal determination for all users; check the eligibility conditions shown during account registration for the region-specific access position that applies to your situation.
Send your dispute via the support email channel rather than live chat, so there is a written record. Include your account reference, the transaction ID from your dashboard history, the policy clause you believe applies, and a clear description of the outcome you are seeking.