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POLICY AT

royalking Terms and Conditions for Your Account

These terms set out the rules that apply when you access royalking, fund your account through DANA, OVO, or GoPay, and use any part of our lobby. Read them before you start — they describe what we commit to and what we ask of you in return.

  • Account & Access Rules
  • DANA, OVO, GoPay Transactions
  • Content & Scope Boundaries
  • Your Rights Under This Policy
POLICY POSTURE

How These Terms Work on royalking

By opening an account on royalking and making a deposit — whether through DANA, OVO, or GoPay — you enter a service agreement governed by these terms. Availability of our services depends on the laws and regulations in your region; where local law does not permit access, these terms do not extend coverage and you are responsible for confirming eligibility before use. We may update these terms when our service scope changes or when regulatory requirements shift. Changes take effect from the date they are published on this page. If you continue to use your account after an update, that constitutes your acceptance of the revised terms. You can review the current version at any time without logging in. Transactions processed through DANA, OVO, and GoPay are subject to both these terms and the separate policies of those payment providers. Where a conflict arises between our terms and a third-party provider's policy, the more restrictive obligation applies to your use of royalking. We do not override e-wallet rules, and we do not charge additional processing fees on our side for standard wallet deposits. Any fee shown at the point of transaction is communicated by the wallet provider, not by us.

  • DANA

  • OVO

  • GoPay

  • ShopeePay

  • LinkAja

WHAT IS COVERED

Where These Terms Apply and What They Include

These terms cover every part of your royalking account and the services reachable through it. The four areas below clarify where this policy applies and where it ends — so you can see exactly what is within scope before raising a question or dispute.

  • Account Access

    All activity tied to your royalking login — registration, login sessions, password changes and account closure — falls inside these terms. Actions taken on your device using your credentials are treated as actions by you.

  • Transactions

    Deposits and withdrawals processed through DANA, OVO, and GoPay are covered here. These terms describe our obligations around recording and communicating transaction status; actual processing is carried out by the wallet provider under its own rules.

  • Site Content

    Game titles from Pragmatic Play, Habanero, Spadegaming and the other studios in our lobby, plus all promotional text and page copy published at royalking, are within scope. We own the presentation; the underlying game logic belongs to each studio.

  • Third-Party Services

    External platforms linked from our pages — payment apps, affiliate sites, or other services — operate under their own terms. We are not responsible for their content, availability or privacy practices once you leave royalking.

YOUR ACCOUNT RIGHTS

Practical Actions You Can Take Under This Policy

This policy gives you clear paths to review, correct and question anything related to your royalking account. Your transaction history is available in the account dashboard immediately after login — each deposit and withdrawal is listed with its date, method and status. If a record looks incorrect, the correction path starts by contacting support with the transaction reference shown on that line. You can update your account details — display name, contact address and linked wallet — from the profile section of your dashboard. Changes to a linked DANA, OVO, or GoPay wallet require you to follow the verification steps shown on the wallet-update screen; we do not accept wallet changes by email request alone. If you want to close your account entirely, the request is submitted through the support channel, and we will confirm the closure and the status of any remaining balance before we action it. Every step in this process is documented in the correspondence we keep on file.

  • Review Records

    Open the transaction history tab in your dashboard to see every deposit and withdrawal, including the wallet method used and the status at the time of processing.

  • Correct Account Details

    Profile fields and linked wallet details can be updated directly in account settings. Wallet changes follow a verification step shown on screen — the flow differs slightly for DANA, OVO and GoPay.

  • Raise a Question

    If a term on this page is unclear or you disagree with how it has been applied to your account, submit a query through our support channel with the relevant account detail or transaction reference attached.

  • Request Account Closure

    Contact support to begin the closure process. We confirm your remaining wallet balance and any open transaction before we close the account, so nothing is left unresolved on either side.

CONTACT FOR POLICY

How to Reach Us About These Terms

Questions about these terms, your account status or a specific transaction can be directed through the channels below. When you write in, include your account username and — where relevant — the transaction reference from your dashboard history. That detail lets us locate the record without asking you to repeat yourself.

  • Live Chat

    The fastest path for policy questions. Open the chat widget on any page of royalking while logged in. Attach your transaction reference number to get a precise answer on any account or payment query.

  • Email Support

    For written policy queries or requests that need a paper trail — such as account closure or wallet correction — email the support address shown in your account dashboard. We reply in writing to every formal request.

  • Account Dashboard

    Your dashboard shows the current state of your account, linked wallets and transaction log without requiring a support ticket. Check there first before raising a query — the information is often available immediately after login.

HOW WE HANDLE THIS

Data, Cookies, Security and Record Retention

Your account data is held for as long as your account is active and for a period after closure in line with applicable record-keeping obligations. During that time, we use it only to operate your account, process your transactions and respond to your queries — not for sale to third parties.

  • Data Handling

    We collect the information you provide at registration and during transactions. This includes your contact details and the wallet identifiers for DANA, OVO, or GoPay that you link to your account. Data is used to operate the service and fulfil transaction requests.

  • Cookies and Session Data

    royalking uses session cookies to keep you logged in and to remember your device between visits. You can clear these through your browser settings at any time; doing so will end your current session and require a fresh login.

  • Account Security

    You are responsible for keeping your login credentials private. If you believe your account has been accessed without your permission, contact support immediately via live chat and provide your username. We will review the session log and advise on next steps.

  • Requesting Changes to Your Data

    To ask us to correct or remove account data, contact support through email with your account username and a description of the change requested. We respond to every written data request and confirm the outcome before we close the ticket.

TERMS FAQ

Common Questions About These Terms

The answers below cover the policy questions we receive most often. If your question is not here, use the live chat or email support channel listed in the section above.

Do these terms apply to all payment methods including DANA and OVO?

Yes. These terms apply to every transaction processed through your royalking account, including those made via DANA, OVO, GoPay, ShopeePay and LinkAja. Each wallet provider also has its own terms, and both sets apply simultaneously when you make a deposit or withdrawal.

How will I know if these terms change?

Updated terms are published on this page with a revised date at the top. If you are logged in when a significant change is made, you may see a notification in your dashboard. Continued use of your account after the update date means you accept the revised version.

Can I use royalking if I am in a region where online betting is restricted?

Access to royalking and its services depends on local law in your region. It is your responsibility to confirm that using this service is permitted where you are. We do not make legal determinations on your behalf, and these terms do not override applicable local regulations.

What happens to my account data if I close my account?

We retain your account data for a period after closure in line with applicable record-keeping requirements. We do not use it for marketing after closure. To request details about what is retained and for how long, submit a written request through the email support channel.

Who do I contact if I disagree with how a term has been applied to my account?

Start with the live chat support on royalking and state the specific term you are questioning, along with the transaction reference or account event in dispute. For formal written responses, use the email channel shown in your account dashboard after login.

Are the game studios like Pragmatic Play and Habanero covered by these terms?

These terms cover your use of the game lobby on royalking, including titles from Pragmatic Play, Habanero, Spadegaming and other studios we carry. The game logic itself is governed by each studio's own rules. We are responsible for how games are presented and accessed through our platform.