royalking Privacy Policy: How We Handle Your Account Data
This policy explains exactly what data royalking collects when you open an account, make a deposit via DANA, ShopeePay, or LinkAja, and access the lobby — and what choices you have over that data. Availability of this service depends on local law and is accessible only where local regulations permit.
Account data transparency
DANA, ShopeePay, LinkAja transaction records
Your right to review and correct
Clear contact path for data questions
POLICY SCOPE
What This Policy Covers and Why It Matters
When you create a royalking account, we collect the details you submit during registration — your name, contact address, and the e-wallet credentials you link for payment. That includes wallet identifiers for DANA, ShopeePay, and LinkAja when you choose those payment methods. We also collect device and session data: the type of device you use, browser session tokens, and the pages you visit inside the lobby. This lets us show you your correct account balance and transaction history on any device you log in from. We store your deposit and withdrawal records so your transaction history stays readable across sessions — the same way you would check a bank statement. We do not sell your personal data to third-party advertisers. Data shared with payment processors is limited to what those processors need to complete your transaction. We retain account records for as long as your account is active and for the period required by applicable regulations in eligible regions. If you close your account, we follow the applicable data-retention schedule before deletion. Questions about specific retention periods can be directed to our support team through the contact paths listed in this policy.
DANA wallet identifier
ShopeePay transaction reference
LinkAja payment record
Device session token
Account registration details
INSIDE VS OUTSIDE
Where This Policy Applies to Your Activity
Not every interaction connected to your royalking experience falls under this single policy document. Understanding the boundary helps you know who to contact when a question arises about your data.
Account Access
Login sessions, password changes, and account profile updates are covered. We log these events to protect your account from unauthorised access. Your session history is visible in your account dashboard after login.
Transactions
Deposits and withdrawals processed through DANA, ShopeePay, and LinkAja fall within this policy. We retain references to each transaction. The payment processor's own privacy terms also apply to the data they handle on their side.
Site Content
Pages you browse inside the royalking lobby, including game categories and account settings, are covered. We use session data to keep your lobby state consistent across a device switch within the same session.
Third-Party Services
Links or services outside royalking — including your DANA, ShopeePay, or LinkAja app itself — are governed by those providers' own policies. We do not control or speak for their data practices.
YOUR ACTIONS
Practical Steps You Can Take Over Your Own Data
You have concrete actions available under this policy — not just abstract rights listed on a page. Start with your account dashboard: after login, the profile section shows the personal details we hold for your account, and you can submit a correction request directly from there. For transaction records linked to DANA, ShopeePay, or LinkAja deposits, the history tab in your account shows each reference number and date. If you believe a record is incorrect, contact support with the reference number and we will check it against our payment logs. Requests to access a full copy of your account data, or to raise a question about how your data is used, can be sent through our support channel. We aim to respond to data queries within the timeframe required by applicable regulations in the regions where the service is available.
Review Your Records
Open the account dashboard after login. The history section lists every deposit and withdrawal with a date and reference. DANA, ShopeePay, and LinkAja transactions each carry their own reference number you can cross-check with your wallet app.
Correct Account Details
If your registered name, contact address, or linked wallet details are wrong, go to the profile section in your account. Submit the correction there, or contact support if the field is locked pending verification.
Request a Data Copy
To receive a copy of the personal data we hold for your account, send a request through our support channel with your registered account identifier. We will verify your identity before responding to protect your data.
Ask a Policy Question
Questions about retention periods, how we use device data, or any other point in this policy can be sent to the privacy contact listed in the support section below. We respond within the applicable regulatory timeframe.
CONTACT PATHS
How to Reach Us About This Policy
Three contact paths are available for privacy and data questions. Use the one that fits your situation — account-level corrections are handled fastest through live chat, while formal data requests should go by email so there is a written record on both sides.
Live Chat
For account corrections and transaction record questions, open the chat widget in your account dashboard. This is the fastest path for questions tied to a specific DANA, ShopeePay, or LinkAja transaction reference.
Email Support
Send formal data-access or data-correction requests to our support email address listed in your account settings. Include your registered account identifier so we can locate your records and verify your identity before responding.
Account Dashboard
Many data queries can be answered without contacting support. The transaction history, profile details, and session log sections of your dashboard show the current state of your account data after login.
HOW WE PROTECT IT
Data Handling, Cookies, and Account Security
Security and transparency are built into the account lifecycle, not added as an afterthought. Here is how each dimension works in practice.
Data Storage and Retention
Account records — including payment references for DANA, ShopeePay, and LinkAja — are kept for the duration of your active account and for the regulatory retention period after closure. We do not retain data beyond what is required by applicable rules in eligible regions.
Cookies and Session Data
We use session cookies to keep your lobby state consistent and to recognise your device between logins. You can manage cookie preferences through your browser settings. Disabling session cookies may affect how the account dashboard displays your transaction history.
Account Security Measures
Access to your account data requires authentication. We log login attempts and flag unusual access patterns to the account-security layer. If you notice a session you did not start, use the sign-out-all-devices option in your account settings and contact support immediately.
Policy Updates
When this policy changes in a material way, we post the updated version at this URL and note the revision date at the top of the page. Continued use of the account after the revision date means you have seen the updated terms. Check this page after any update notification.
POLICY FAQ
Questions About Your Data and This Policy
These are the questions we receive most often about account data, privacy rights, and how this policy applies to wallet transactions.
What personal data does royalking collect when I register?
We collect the name, contact address, and identity details you enter during registration. When you link a payment method, we also store the wallet identifier for DANA, ShopeePay, or LinkAja. We do not collect payment credentials beyond what is needed to process your transaction.
Can I see what data royalking holds about my account?
Yes. Log in and open the account dashboard — your profile section shows the personal details we hold, and the history tab shows your transaction records. For a complete data export, send a request through our support email with your account identifier so we can verify it is you.
How do I correct wrong information in my account?
Go to the profile section of your account dashboard and edit the field directly. If the field is locked because a verification step is pending, contact support through live chat or email. Include the detail that needs to change and we will check it against your verification documents.
Does royalking share my DANA, ShopeePay, or LinkAja transaction data with anyone?
We share only the data the payment processor needs to complete your transaction. We do not sell transaction data to advertisers or unrelated third parties. Each payment processor's own privacy policy also applies to the data they handle on their side of the transaction.
How long does royalking keep my account data after I close my account?
We retain account and transaction records for the period required by applicable regulations in the eligible regions where the service operates. After that period, data is deleted or anonymised. If you want to know the specific retention period for your account type, contact support by email.
What happens to my data if I switch devices?
Your account data is tied to your login credentials, not to a specific device. When you log in on a new phone, your transaction history and account details load from the same records. Session cookies on the old device expire after you sign out. Sign out from all devices using the option in account settings if you are concerned about a device you no longer use.
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